How to Provide Excellent Customer Service

We’ve all heard the old adage: ‘The Customer is Always Right.’ But how much truth can we lend to that statement? It seems that businesses are moving father and farther away from what constitutes excellent customer service, and that associates are less concerned with customer satisfaction than they should be. We know that customers can […]

How to Fail in Business

Over the past five years or so, I have had some moderate success in business. I have seen my business’s revenue increase to the point of elation and I just knew that I was on my way. Then, suddenly the bottom dropped out. Well, I’d like to say “suddenly”, but in reality, my business was […]

Small Business: Common Mistakes

Taking the leap to start your own small business can be a scary one but once situated you’re on the path to creating your own destiny, riches and tales of great accomplishments. Unfortunately, the rate of small business failure has been ever high as many people coming from an employee role to entrepreneur are one […]